At Surabhi Collections, we aim to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help with easy returns and hassle-free refunds.
1. Eligibility for Returns
- You may return a product within 7 days of delivery.
- The item must be unused, unwashed, and in its original condition with tags and packaging intact.
- Certain items like innerwear are non-returnable for hygiene reasons.
2. How to Initiate a Return
To initiate a return, please contact us at:
📧 Email: surabhicollections6@gmail.com
📞 Mobile: 7892702329
Include your order number, reason for return, and photos (if applicable).
3. Return Pickup
- Once your return is approved, a pickup will be scheduled at your address.
- In some cases, you may be required to self-ship the item.
4. Refund Process
- Once we receive and inspect the returned product, we will notify you of the status.
- If approved, the refund will be processed to your original payment method within 5–7 business days.
5. Exchange Option
- We offer size or product exchanges (subject to availability) instead of a refund if you prefer.
6. Non-Returnable Items
- Customized products
- Worn, washed, or damaged items
- Innerwear and accessories such as socks or sweatbands
7. Damaged or Incorrect Items
- If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery with supporting images.
- We’ll arrange for a replacement or refund at no extra cost.
8. Cancellations
- Orders can be cancelled before they are shipped. Once shipped, they can only be returned after delivery as per the above policy.
9. Contact Us
If you have any questions regarding our return and refund process, feel free to get in touch:
📞 Mobile: 7892702329
📧 Email: surabhicollections6@gmail.com